Westin Osaka Review

This is a continuation of the Japan Trip Report. You can read more here:
Booking Lufthansa First Class Using United Miles
Lufthansa First Class Denver to Frankfurt
Lufthansa First Class Terminal Frankfurt
Lufthansa First Class Frankfurt to Osaka
Day 1: Nijo Castle and Kinkaku-ji

We had dropped our luggage off earlier at the Westin Osaka, but returned after a long day in Kyoto to check in. I’ve mentioned in the past, but this room was free due to a targeted “buy one get one” type promotion. We had needed a room in Tampa and by staying at a Westin that night we received a free night valid in certain categories (see here). I had emailed the hotel ahead of time to request a non-smoking room, as we tend to be sensitive to smoke smells. I had also asked for a higher floor room if available. Upon check-in, we were told that our room on floor 19 was a non-smoking room on a higher floor. I don’t know if it was the language barrier or what but we walked away with the impression that the 20th floor was the highest floor – turns out that was incorrect.

When we had walked into the lobby, we noticed our luggage was still by the front desk. When they went to escort us to the room they told us our luggage was in the room. We had to walk them over to our luggage and show them it wasn’t. We were taken up to the room, and it was NOT a non-smoking room. I hate to be that picky (especially on award stays), but didn’t want to spend our first night in Japan with headaches. So we politely and apologetically requested another room. 

First Room at the Westin Osaka

First Room at the Westin Osaka

Magically, when we went back to ask for another room, we received a room two floors up (on a floor that it initially sounded like didn’t exist). When we got to the second room on the 21st floor, it had a large non-smoking symbol outside the door. I had specifically requested non-smoking in an e-mail ahead of time and also said non-smoking to the gentleman downstairs, so I’m unsure why we didn’t get that room in the first place. I only have “Preferred Plus” status with Starwood, so not much status there. But as we were checking in somewhat later in the evening after many guests should have arrived, so I was a little surprised at the treatment.

Non-Smoking Room

Non-Smoking Room

If you notice the green light above, many hotels in Japan we stayed at had a “do not disturb” switch inside, which controlled a light outside the room. The second room we were taken to was fine. Nothing to write home about. We were much more impressed by the Westin Tampa Bay a month or two ago. The Westin Osaka wasn’t as pretty, but the second room didn’t smell like smoke so we were thrilled.

Westin Osaka

Westin Osaka

The room was very simple. Pajamas and slippers were provided in the dresser drawers.

Westin Osaka

Westin Osaka

The bathroom was fairly large and had a nice tub and separate shower. It was also our first encounter with Japanese toilets, although this wasn’t the fanciest throne we would see.

Japanese Toilet

Japanese Toilet

The room also had a nice view of Osaka.

Osaka from the Westin Osaka

Osaka from the Westin Osaka

Our ideal hotel would have been the Westin Kyoto Miyaku but it was fully booked. This was a decent runner up. There was nothing terrible about the stay, but nothing great either. The location was decent, and the free shuttle to Osaka station was nice as well. But I would probably stay elsewhere next time and I’m really glad we stayed here before experiencing the amazing level of service at the Conrad and Park Hyatt in Tokyo!

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About Rebecca

I'm an engineer who is new to the points game. Hoping to share my discoveries as I collect points to travel the world.

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