Conrad Tokyo Review
This is a continuation of the Japan Trip Report. You can read more here:
Booking Lufthansa First Class Using United Miles
Lufthansa First Class Denver to Frankfurt
Lufthansa First Class Terminal Frankfurt
Lufthansa First Class Frankfurt to Osaka
Japan Day 1: Nijo Castle and Kinkaku-ji
Westin Osaka Review
Japan Day Two (Part 1) – Fushimi Inari and Nara
Japan Day Two (Part 2) – Bullet Train/Nabana no Sato Illumination
We arrived in Tokyo fairly late, on one of the last few bullet trains from Nagashima to Tokyo. We had to transfer from the bullet train to the subway to get to Shinbashi station for the Conrad. This was somewhat daunting as it was very crowded. Not the level you see in online videos of people backing into a stuffed subway, but still there was a lot to take in.
You enter the Conrad from a low level, and then take an elevator up to the lobby on the 28th floor.
The lobby and hallways were very calming, and we really enjoyed the atmosphere of the Conrad.
We had two separate stays booked back to back, as one was from the Citibank Hilton Reserve weekend night certificates and the other was an AXON award stay using points (see more here). Since I’m a Hilton HHonors Gold member through the Hilton Reserve card we were hoping maybe if we left it as two stays we’d have a better shot at an upgrade. That’s exactly what happened. I wanted a room on the Executive level floor for the cocktail hour with appetizers from the Michelin Star restaurants in the Conrad. When we arrived, we received a Tokyo Bay view room on the floor below the Executive level, but no rooms were available for an upgrade. For our second award stay there was availability and we were able to move to the Executive level. I’m glad we were able to experience both.
The room itself was incredible. I loved the decor, and the bay view was amazing.
The bathroom was also spectacular. Free standing tub, separate rain shower and dual sinks.
I was a little disappointed when we arrived that there was no rubber ducky. The Conrad Tokyo typically offers a rubber duck in the bathroom upon checking in, and bears on the bed. We received the bears, but there was no duck.
I called to ask if they had any, and this is where the exceptional service was demonstrated. They mailed a freaking rubber duck back to us at home in the United States when they received more. They also included a Christmas Bear!
Anyways, back to the room! You could choose to see the view from the bathtub by drawing open a curtain (which was of course motorized) and exposing a clear glass wall between the bathroom and the main area of the room.
The room was spacious, and had a great window bench near the wall to relax and enjoy the wonderful views.
We really enjoyed the view of Tokyo Bay, and even managed to catch fireworks over Rainbow Bridge one evening before going back out for dinner.
When we upgraded after a few nights to the executive level, we received a city view. The room was identical except for lounge access and a different view. If you have a choice, we thought the bay view was spectacular and better than the city. The Executive lounge was nice, every evening from 5-7 they have a complimentary cocktail hour with samplings from the various restaurants.
Breakfast was also served in the Executive Lounge. I was able to order eggs the way I liked there as opposed to only having the option of scrambled from the buffet – but the buffet had a wider selection. As a Hilton Gold member we were able to enjoy a free breakfast buffet in the restaurants on the lobby level. Breakfast as a Gold benefit was only supposed to be a continental breakfast. It turns out that continental breakfast was more than enough and was one of the highlights of our stay. It included scrambled eggs, cold cuts, cheese, oatmeal, cereal, breads, fruit smoothies and bread pudding to name a few items. It was a large buffet. There was also the option to order something warm for a fee, I chose Eggs Benedict one day but we stuck with the buffet the rest.
During our entire stay, the level of service was incredible. We were blown away day after day by how well everything was handled. When we switched rooms to the city view we were given two more Conrad bears. We decided to ask if it was possible to switch one in order to have a complete set instead of two duplicates. They immediately had one sent up to the room for us.
From simple requests and neatly arranging our personal toiletries during housekeeping, to well researched/detailed answers to questions we asked the concierge – everything was performed with the highest level of service.
The Conrad Tokyo also had wonderful spa/pool facilities. Unfortunately, we were unable to use them, as we both have tattoos. Tattoos in Japan are commonly not allowed in public pool or spa facilities. I believe it’s due to the fact that they were previously most commonly found on yakuza (organized crime members). You can read more here if you’re interested. We were however able to tour the facilities – but unfortunately not able to take pictures. The pool area was gorgeous, and they offered to loan/rent us swimsuits when we said we did not bring ours.
By far the Conrad Tokyo was the nicest hotel I’ve ever stayed at – and the best stay at a hotel I’ve had. Everything was incredible: food, service, facilities, etc. We later stayed at the Park Hyatt Tokyo, and I’d still choose the Conrad even over that. I HIGHLY recommend it.